Titan Early Access

FAQ


INTRODUCTION

WHAT IS TITAN EARLY ACCESS?

Titan Early Access is the pre-purchase platform for the Air Jordan XI Retro ‘Concord’. A credit card will be required to complete the process. All confirmed pre-purchase pairs will be available for pick-up on release date, December 8, 2018 at the Ronac Living Gallery Shaw on Shaw Boulevard, Mandaluyong City.


HOW IS THIS DIFFERENT FROM TITAN RSVP?

All Titan Early Access pairs will require a pre-payment by credit card (Mastercard/VISA) to confirm your reservation.


WHO CAN PARTICIPATE IN TITAN EARLY ACCESS?

All Titan Players’ Club members with valid WWW.TITAN22.COM user accounts are eligible to join. It is encouraged that all members verify and confirm their login details as some accounts may require a password update.


I HAVE A PREMMY CARD. DO THESE INSTRUCTIONS APPLY TO ME?

All Premmy Card holders have been sent release instructions separately via SMS. Please check your phone messages.


PROCESS

HOW MANY PAIRS CAN I RESERVE?

Only one (1) pair of the Air Jordan XI Retro ‘Concord’ in MEN’s sizes can be reserved through Titan Early Access.


CAN I RESERVE KIDS' SIZES THROUGH TITAN EARLY ACCESS?

No. Titan Early Access is restricted only to the Air Jordan XI Retro ‘Concord’ in Men’s sizing (US).


HOW DO I KNOW IF MY TRANSACTION WAS COMPLETED?

A confirmation voucher will be sent by email upon completion of the Titan Early Access process.

Make sure to check the SPAM folders in your e-mail inbox if you did not receive a confirmation email.


CAN I CHANGE MY ORDER?

No. All details are considered final upon payment completion. Orders cannot be changed once pre-purchase is paid. Please check all of your personal details before completing the transaction.


CAN I CANCEL MY ORDER?

No. All confirmed Titan Early Access reservations are final and cannot be canceled or transferred to another individual.


PAYMENT

HOW DO I PAY FOR MY TITAN EARLY ACCESS RESERVATION?

Titan Early Access will require a pre-purchase payment by MasterCard/VISA credit card. Your reservation will only be confirmed once payment is complete.


WHAT CREDIT CARDS CAN I USE?

Only MasterCard/VISA credit cards will be accepted.


CAN I RESERVE A PAIR THROUGH TITAN EARLY ACCESS WITHOUT A CREDIT CARD?

No. Titan Early Access will require a MasterCard/VISA credit card.


CAN I USE A VISA/MASTERCARD DEBIT CARD TO PAY FOR MY TITAN EARLY ACCESS RESERVATION?

No. Titan Early Access will require a MasterCard/VISA credit card.


DOES THE NAME ON THE CREDIT CARD NEED TO MATCH THE NAME I REGISTERED?

No. Any valid MasterCard /VISA credit card can be used to complete your Titan Early Access reservation.


I WAS NOT ABLE TO COMPLETE THE PAYMENT TRANSACTION. WAS MY PAIR RESERVED?

No. Pre-purchase payments must be completed to confirm your Titan Early Access reservation. All unpaid and incomplete reservations will not be released for claiming on launch.


I SUSPECT AN UNAUTHORIZED USE OF MY CREDIT CARD FOR TITAN EARLY ACCESS. WHAT SHOULD I DO??

If you suspect an unauthorized transaction was made on your credit card, call your bank immediately to cancel the transaction.

The Titan Early Access payment process will require a One-Time Pin (OTP), which will be sent to your mobile. The OTP protects customers from fraudulent transactions. All transactions suspected to be fraudulent in nature will be immediately cancelled.


TITAN22.COM ACCOUNT

I HAVE A PREMMY CARD BUT DO NOT HAVE A TITAN22.COM ACCOUNT, HOW CAN I RESERVE A PAIR THROUGH TITAN EARLY ACCESS?

A TITAN22.COM user account will be made for you using the email address you registered. To authenticate your account, please enter your email address and click forget password to prompt a password reset verification.


I AM A TITAN PLAYERS CLUB MEMBER, HOW CAN I RESERVE A PAIR THROUGH TITAN EARLY ACCESS?

As a Titan Players Club member, you can use your Titan22.com account to log in to Titan Early Access.

If you encounter problems accessing your Titan22.com account, click on the Forgot Your Password option to reset your password.


I DO NOT HAVE A TITAN22.COM ACCOUNT, HOW CAN I RESERVE A PAIR THROUGH THE TITAN EARLY ACCESS?

Only TPC members are eligible for the Titan Early Access. If you are a TPC member, you may use your Titan22.com account to access the Titan Early Access.

Should you not be able to access your account, click on the Forgot Your Password to prompt a change of password.

An email link will be sent to your Inbox.

You may check your SPAM mail should the email not appear in your inbox.


CLAIMING

HOW DO I CLAIM MY TITAN EARLY ACCESS RESERVATION?

All confirmed Titan Early Access reservations can be collected on December 8, 2018 at the Ronac Living Gallery Shaw on Shaw Boulevard, Mandaluyong City.


WHAT REQUIREMENTS DO I NEED TO CLAIM MY CONFIRMED RESERVATION?

Your Titan Early Access confirmation voucher and valid identification (driver’s license, passport, company or school ID) must be presented for verification purposes.

If you have a Premmy Card, please present it to our Staff for verification.


WHAT IS CONSIDERED A VALID ID?

Any of the following will be accepted for verification: valid driver’s license, passport, company or school ID. Identification presented must include your complete name, your photo, and your signature.


ARE PROXIES ALLOWED?

Yes. The following requirements must be presented for verification by your proxy:

1. Printed copy of your Titan Early Access confirmation voucher

2. Authorization Letter with your signature (download the Titan Authorization Form here. All other letter formats will not be honored)

3. Printed copy of the registered customer’s valid ID

4. Printed copy of the proxy’s valid ID

5. Proxy’s valid ID (original)

Proxies for multiple reservations are not allowed.


CAN I CLAIM MY TITAN EARLY ACCESS RESERVATION FROM A STORE?

No. All confirmed Titan Early Access reservations must be collected at Ronac Living Gallery Shaw on December 8, 2018.


IS THERE A DESIGNATED TIME ON RELEASE DAY FOR ME TO COLLECT MY TITAN EARLY ACCESS RESERVATION?

Confirmed Titan Early Access reservations will be available for collection on December 8, 2018 from 10AM-10PM.

As there is a possibility of long lines at the venue, we would suggest to plan your arrival between 1PM-7PM, to avoid long waiting times. While we cannot guarantee a wait-free line, we thank you for your patience and cooperation at the venue. Titan staff members will be present to provide assistance.


I HAVE A QUESTION BUT I CANNOT FIND IT ON THE LIST OF FAQS ABOVE. WHAT SHOULD I DO?

For all other concerns, please contact us at info@titan22.com.


#FLOTG



Titan Electronic Raffle

Air Jordan 'Test'

Titan Electronic Raffle

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