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FAQ
TITAN Online Operations In Light Of COVID-19


With the recent developments related to the enhanced community quarantine, directives to limit movement of non-essential goods during the quarantine period have been set in place. In keeping with our commitment to the game, TITAN22.COM will continue to accept orders. Fulfillment and delivery for these orders will be on-hold until regular operations resume.

ORDERS

Can I still order online?

Yes, orders will still be accepted during the period of the community quarantine. However, they will only be shipped out once regular operations resume.

How do I cancel my pending order?

Order cancellation requests will be processed by sending an email to sales@titan22.com.

Please include your Order Number along with your request to cancel and process a refund.

My order is already in transit. Can I still cancel?

Yes, cancellation requests will still be accepted for orders currently in transit. However, the refund will only be processed once the item has been sent back to our facilities by the courier.

PAYMENTS

What are the payment methods available?

Credit card/debit cards via 2C2P and PayPal will be accepted. Amount will be charged as soon as the order has been placed.

Will Cash On Delivery (COD) be available?
No, only credit cards/debit cards will be accepted.

DELIVERY and TRACKING

When will I receive my order?

In light of the imposed Enhanced Community Quarantine, all warehouse and fulfillment operations are put on hold until further notice. Orders will be dispatched as soon as the lockdown has been lifted.

Where do you ship your orders?

TITAN22.COM can ship almost anywhere nationwide via different couriers.

RETURNS

I have a product for return, how do I return the product?

Drop-off points have suspended operations during this quarantine period, as well. You may keep the parcels within your possession at this time.

The 7-day return policy is waived for orders made on March 1, 2020 or later. You may process the return once regular operations resume.

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